Customer Service Articles

Webinar: Enhancing Member Engagement and Loyalty

Learn how a HomeServe partnership can help move the needle on your member loyalty and engagement goals. Click here to watch Josh Cleveland, Key Accounts Manager of EnergyUnited, speak on the Cooperative Partner Experience, or click here to learn about Victor Karcher...

HomeServe USA Contractor Testimonial – Joe Calhoun, Owner, TotalTech Electric

HomeServe is proud of our extensive vetting process that helps us to provide customers with the best of their local contractors. Every contractor is subjected to a personal interview, including a site visit and inspection of their facilities, before being accepted...

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

Twenty years ago this month, HomeServe launched its first U.S. utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are benefitting from...

HomeServe’s 2023 State of the American Home Survey Results

New HomeServe Survey Measures Appeal of Subscription Services to U.S. Homeowners State of Home Survey Also Found Many Homeowners Continue to be Financially Unprepared for a Home Emergency Repair Norwalk, CT – August 22, 2023 – Subscription services are available for...

HomeServe USA Contractor Testimonial – Joe Calhoun, Owner, TotalTech Electric

HomeServe USA Contractor Testimonial – Joe Calhoun, Owner, TotalTech Electric

by Kimberly Dailey | Contractor Network, Contractor Testimonials, Customer Service, Education

HomeServe is proud of our extensive vetting process that helps us to provide customers with the best of their local...

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

by HomeServe USA | Cooperative of the Future, Customer Service, Education, Engagement, Financial Shock, Green Initiatives, HomeServe In the News, Infrastructure, Intergenerational Communities, Maintenance, Partner Testmonials, Press Releases, Service Line Responsibilities, Skilled Labor Gap

Twenty years ago this month, HomeServe launched its first U.S. utility partnership to educate homeowners and offer...

NJ Woman Gets Home Repair Help

NJ Woman Gets Home Repair Help

by Kimberly Dailey | CSAT, Customer Service, Customer Testimonials, Education, Financial Shock

Catherine E. of Sicklerville, New Jersey, thought that having a policy to cover maintenance and repairs to her home...

Aging Fuse Box Danger Replaced Through EnergyUnited and HomeServe Partnership

Aging Fuse Box Danger Replaced Through EnergyUnited and HomeServe Partnership

by Kimberly Dailey | Aging in Place, Customer Service, Customer Testimonials, General, HomeServe Cares, Intergenerational Communities, Service Line Responsibilities

Charles M. of Asheboro, North Carolina, watched as a young couple he knew built a home across the street from his own....

This Infrastructure Week, We Can’t Forget About Residential Infrastructure

This Infrastructure Week, We Can’t Forget About Residential Infrastructure

by HomeServe USA | CSAT, Customer Service, Customer Testimonials, Education, Electrical Grids, Exterior Electric, Financial Shock, Grid Modernization, Infographics, Infrastructure, Intergenerational Communities, Press Releases, Service Line Responsibilities

Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little...

Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe

Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe

by Kimberly Dailey | Customer Service, Customer Testimonials, Education, Service Line Responsibilities

Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency...

Service Line Repair Responsibility of Minneapolis Homeowner

Service Line Repair Responsibility of Minneapolis Homeowner

by Kimberly Dailey | Customer Service, General, HomeServe Cares, Service Line Responsibilities

Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for...

Electric Repair Made Quicker, Easier With HomeServe Policy

Electric Repair Made Quicker, Easier With HomeServe Policy

by HomeServe USA | Customer Service, Customer Testimonials

Ronald S. of Brockton, Mass., had spent three years struggling with a less-than-satisfactory experience with his home...

Iowa Homeowner Faces Furnace Failure During Winter Storm Elliott

Iowa Homeowner Faces Furnace Failure During Winter Storm Elliott

by Kimberly Dailey | Customer Service, Customer Testimonials, Education, Service Line Responsibilities

Sandra never expected to need her HomeServe policy, but when Winter Storm Elliot froze her water service line solid,...

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

by HomeServe USA | Customer Service, Customer Testimonials

The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident...

HomeServe Ensures a Bright 2022 Holiday Season for Customers

HomeServe Ensures a Bright 2022 Holiday Season for Customers

by HomeServe USA | CSAT, Customer Service, Education, Infographics, Infrastructure, Service Line Responsibilities

The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of...

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