ACSI Score Articles

Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events.  This is called the ASCI Score. You already know the country’s aging...

The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...

As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...