Catherine E. of Sicklerville, New Jersey, thought that having a policy to cover maintenance and repairs to her home...
CSAT Articles
This Infrastructure Week, We Can’t Forget About Residential Infrastructure
Norwalk, Connecticut – 05/12/2023 – Every year during the third week of May – National Infrastructure Week – a little...
Economic Shock Can Catch Consumers Unaware
Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding...
Your ACSI Score: Four Ways to Boost It
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American...
Consumer Engagement Strategy Required for Selectively Engaged
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is...
Member Engagement in the New Cooperative Era
There’s a major trend happening in energy that is not measured in barrels or BTUs. Cooperatives are becoming much...
Customer Satisfaction: Why it Matters to You
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
Value-Added Services Are the Future for Cooperatives
State after state is deregulating electricity, forcing cooperatives to offer lower prices to be competitive with...
Online Utility Marketplaces Boost Engagement and Customer Satisfaction
As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy...
Utility Customer Engagement Heightened by Speech Analytics Technology
More and more companies are taking advantage of provider services offered by their partners to strengthen utility...
Three Energy Sector Trends to Watch
If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has...