Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American...
Digital Customer Experience Articles
Energy Services: Do Consumers Know What You Offer?
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy...
Three Energy Sector Trends to Watch
If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has...
The Energy Technology Impact: Changing Technology, Changing Industry
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...
Marketing Insights for Millennials: The Three Cs of Member Satisfaction
Millennials are becoming the largest demographic and are the largest generation employed in the U.S. workforce. Their...
Three Things Consumers Want from Their Energy Provider
Energy consumers have more choices, and it’s no longer enough for a cooperative to simply deliver reliable electrical...
How Can Utilities Improve Customer Satisfaction Ratings?
The energy industry is continuously working to improve customer satisfaction, and industry executives are watching....
Smart Home Monitoring Tops 2018 Trends for Homeowners
A new article in T&D World predicts renewables, smart home monitoring, AI and IoT will have a massive impact on...
Affordable Home Repair Plans Help Coles-Moultrie Electrical Cooperative Deliver Peace of Mind
Coles-Moultrie Electrical Cooperative has served as a rural community partner for nearly 80 years in Illinois. The...
Marketing, Customer Experience and Communications Conference Live from Southern Gas Association 2017 !
This morning’s session on Contact Center and Operations features our very own Robert Judson, Executive Vice President...
Enhance Customer Experience with Advanced Technologies
As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up....