Digital Customer Experience Articles

When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...

With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...

Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events.  This is called the ASCI Score. You already know the country’s aging...