Did you know that the average household has 10 electronic devices? Our technology devices have become everyday...
Technology Articles
Reduce Call Center Inbound and Outbound Call Agent Turnover
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...
Customer Service Line Experience Improved by Voice Analytics
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them...
Utility Regulators Face a New Reality
With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for...
Ideas to Improve Customer Satisfaction at Contractor Conference
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual...
Your ACSI Score: Four Ways to Boost It
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American...
Energy Services: Do Consumers Know What You Offer?
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy...
Consumer Engagement Strategy Required for Selectively Engaged
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is...
Smart Home Devices Top Biannual State of the Home Survey
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019...
Latest Smart Home Technology Tops Biannual State of the Home Survey Again
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019...
Expand Your Marketing Tools with HomeServe
Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity...