Financial Shock Articles

Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home.   Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...

A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for cooperatives, especially renters and low-and moderate-income homeowners because they may not need or be able to afford...

It started with a high electric bill. “I should have known then,” said Carol R. of Mason, Illinois. “The electricity bill went to $450.” However, it was the tail end of spring, and she was still using the furnace. Maybe the unseasonable cold was the problem. But just...

Typically, one of the first things Carla S. of Okmulgee, Oklahoma does in the mornings is hop into a hot shower. So, on one August day when the water was only getting lukewarm at best, she knew she had a problem. Sure enough, she ventured into her garage where her hot...