Customer Testimonials Articles

Iowa Homeowner Faces Furnace Failure During Winter Storm Elliott

Sandra never expected to need her HomeServe policy, but when Winter Storm Elliot froze her water service line solid, we had her back. Sandra J. of Des Moines, Iowa, never expected to use the emergency home repair plan protecting her water service line. “Honestly, I...

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...

Furnace Failure Means a Difficult Winter Until Foundation Offers Family Aid

Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home. Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...

HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet

On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

by HomeServe USA | Customer Service, Customer Testimonials

The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident...

Furnace Failure Means a Difficult Winter Until Foundation Offers Family Aid

Furnace Failure Means a Difficult Winter Until Foundation Offers Family Aid

by Kimberly Dailey | Aging in Place, Customer Testimonials, Financial Shock, HomeServe Cares, Testimonials

Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar,...

Electrical Service Box and Wiring Repair a Relief for Homeowner

Electrical Service Box and Wiring Repair a Relief for Homeowner

by Kimberly Dailey | Customer Testimonials, Customer Videos, Financial Shock, HomeServe Cares, Testimonials, Videos

Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host...

Central Air Conditioning Repair a Blessing to Jackson Homeowner

Central Air Conditioning Repair a Blessing to Jackson Homeowner

by Brianna Govoni | Customer Testimonials, Customer Videos, Education, Financial Shock, HomeServe Cares, Intergenerational Communities, Mixed-age Communities, State of the Home Survey, Testimonials, Videos

As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many years,...

Economic Shock Poses Problem for Millennials

Economic Shock Poses Problem for Millennials

by Kimberly Dailey | Customer Testimonials, Customer Videos, Education, Financial Shock, HomeServe Cares, Millennials

Millennials have overtaken Baby Boomers as the largest generation currently in the workforce, and the oldest members...

Gas Line Repair Puts Homeowner at Risk of Economic Shock

Gas Line Repair Puts Homeowner at Risk of Economic Shock

by Kimberly Dailey | Customer Testimonials, Customer Videos, Education, Financial Shock, Infrastructure, State of the Home Survey, Testimonials, Videos

Shannon, a Southern California Gas customer, was at risk of economic shock when learned she had a problem with her gas...

Gas Service Line Repair is a Financial Shock

Gas Service Line Repair is a Financial Shock

by Kimberly Dailey | Customer Testimonials, Customer Videos, Education, Financial Shock, Service Line Responsibilities, State of the Home Survey, Testimonials, Videos

“When I came home that evening, I smelled gas very strongly,” Dorothy said. It’s every homeowner’s nightmare – a gas...