Through our partnerships with more than 1,000 co-ops, utilities, cities, municipalities and associations across North America, HomeServe USA protects over 4 million customers from the expense and inconvenience of home emergency repairs. We are proud of our partnerships with some of our nation’s top energy providers.
We are a Corporate Service Provider Member of Touchstone Energy®. Use of Touchstone Energy® Cooperatives’ trademarks does not constitute an endorsement of or recommendation for our company, products, or services.
HomeServe is proud to be an Associate Member of the National Rural Electric Cooperative Association (NRECA). As the national service organization that represents over 900 American electric co-ops, NRECA works to empower and to help ensure their long-term success. Through this association, NRECA’s member cooperatives will be able to offer HomeServe’s full suite of energy repair plans to their members at no cost to the cooperative.
We are also a corporate service provider member of Touchstone Energy® Cooperatives, which is a national network of electric cooperatives that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. To read more about our Touchstone partnership, click here.
Programs Dramatically Increase Member Satisfaction
Recent “before and after” survey results show member satisfaction with a co-op increases significantly after partnering with HomeServe. One year after the launch of a HomeServe partnership with an energy co-op:
|of members say the co-op offers valuable services and programs beyond the core commodity|
|of members have a “favorable” or “very favorable” opinion of the co-op|
Exceptional Service – Your Members’ Satisfaction Is Our Priority
HomeServe’s mission is to improve all aspects of the member experience. HomeServe’s contact center strives to provide exceptional care and an unparalleled service experience with true empathy and engagement.
Recruiting Exceptional Contractors From Your Community
HomeServe currently manages and deploys over 1,400 independent firms, employing thousands of highly qualified technicians. HomeServe’s Regional Operations Managers have extensive experience recruiting, vetting and managing local contractors in each state.
We work with our contractors to ensure that they will provide exceptional service to every HomeServe customer they meet, and in return, we pay our contractors promptly and provide access to state-of-the-art technology they can use to grow their business.
Who We Are
HomeServe is a leading provider of utility-sponsored home repair solutions serving over 4 million customers across North America. HomeServe protects homeowners against the expense and inconvenience of home repair emergencies by providing affordable coverage and quality local service. Our customer focus and best-in-class repair plans drive positive brand attribution to our more than 1,000 municipal, utility and association partners. Plus, a partnership can generate revenue from customer participation that can be used for programs important to NRECA members, such as education scholarships or low-income energy assistance.
Learn more about how a partnership with HomeServe brings peace of mind to members of the Coles-Moultrie electric cooperative here.
“In 2018, HomeServe became our provider of repair and replacement service plans for a wide range of residential lines and systems. We’ve worked together to deliver exceptional customer service and other core values of education, community service and energy conservation.”
Digital Repair Management Platform
Enhances member peace of mind, security and convenience
- Members receive emails and texts prior to their repair appointment
- Members receive technician name and photo and can track en route
- Feedback request sent immediately after service completion
- Feedback provided in seconds through a one-question, two click survey