Many cooperatives find that associating their brand with value-added services beyond the meter is key to enhance member engagement and loyalty. This panel explored the benefits, for cooperatives and their members, of offering optional cooperative-sponsored solutions that safeguard members against unforeseen repair expenses and enhance resiliency and safety. Energy United discussed their experience partnering with HomeServe, a leading independent provider, and how this solution has helped to address pain points for their members, increased opportunities for their preferred trade allies, and offered support for important utility initiatives.
Title: Enhancing Member Engagement and Loyalty
Date: Thursday, November 9th at 1pm EST
Kim Dailey, Business Development Manager, HomeServe
Joshua Cleveland, Business Development and Key Accounts Manager, EnergyUnited
Victor Karcher, Contractor, Precision Electric