The City of Yonkers partnered with a warranty company (NOT HomeServe) to offer residents protection against the expense of service line repairs.
Evangelina, a single mother raising two sons, saved for two and a half months until she had
$204.76 – the cost of a year-long service line warranty – and sent it off in mid-March. A few days later, her check was cashed, and Evangelina relaxed. She only had to get through the required waiting period and she would be covered.
Aside from wasting a tremendous amount of water, leaking water and sewer lines can result in unexpected high water bills and repair emergencies for which your customers are unprepared. Leaks are also costly to the utility, leading to lost revenue, bad debt and...
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...
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