Mr. & Mrs. Simon Share Their Cooling System Repair Experience
Hear from our valued customers, Mr. & Mrs. Simon, as they share their repair experience by one of our New York technicians, Tom Carey. “They saw a problem and dealt with it the best way possible and saved us losing a trip to England. And what can you say when you have a company like that. You’ve gotta be pretty satisfied with that.”
Mr. Antonetti Shares His Heating System Repair Experience
Hear from our valued customer, Mr. Antonetti, as he shares his repair experience by one of our New York technicians. “Compared to what they give you, it’s more than worth it. They’re always polite, courteous, and getting someone here as quick as they can and never failed. They always came through with their word and I have peace of mind with them. I trust them with my life.”
Sue Coty Shares Her Experience With An Interior Gas Repair
When returning to her home after spending six weeks in Italy, Ms. Coty noticed a faint gas smell coming from her old stove and fireplace. Ms. Coty called a plumber she had recently used, but he could immediately see that she had other issues and began to tally up a bill for the repairs. Ms. Coty then remembered her interior gas line repair plan with HomeServe and made the call. She was put at ease about the situation when the agent told her step by step how the process would work.
When the plumbers arrived, they realized it would not be a quick fix. Ultimately, they replaced all of Ms. Coty’s gas lines all the way up the walls to each appliance. The plumbers were at her house for two days, waited for the gas company to come and turn the gas back on, and waited to be sure no leaks occurred after the repairs.
HomeServe Cares: The Martinez Family Story
After living in their home for two years, Ms. Martinez noticed a problem with her water heater. She began to notice that her hot water wouldn’t last as long as it used to, and when she looked at her water heater she noticed there was a lot of rust, and it seemed to be leaking.
Initially, Ms. Martinez assumed she would not have the money for the repair so her family would have to get used to the situation. She called her water utility company to see if there was anything they could do, expecting them to say no. To her surprise, thanks to a partnership with HomeServe, the utility had access to the HomeServe Cares Fund, and after evaluating the Martinez family’s situation, they determined that they qualified to receive a brand new water heater at no cost to them!
The Martinez family’s HomeServe Cares story is just one example of how HomeServe can help improve the lives of your customers.
“NOVEC is more than just an energy provider, it’s a trusted advisor to its members. As a subsidiary of NOVEC, we offer information to help them make decisions that can enhance safety and efficiency,” said Mr. Jaramillo. “The educational information sent by HomeServe, at no cost to the co-op, has been very well received by our members, whether or not they have chosen to enroll in service plans.”
Richard Dalling’s Interior Electrical Story
Richard Dalling discovered he had electrical problems when he tried to turn on the switch leading to his basement and heard spark noises. Knowing that he had interior electrical wiring coverage, he immediately called HomeServe. Customer service reassured him that a technician would be able to come out and look at the problem. Not only did the technicians arrive at their scheduled time, they also called beforehand to be sure Mr. Dalling would be home.
Mr. Dalling has peace of mind knowing that when an emergency repair situation happens, he coverage through HomeServe. If he ever has another electrical or boiler problem, he knows HomeServe will be there to take care of the issue.
I have been a customer with HomeServe for around 5 years, I greatly appreciate the courtesy, professionalism and the understanding of the services offered. I would recommend HomeServe to anybody. HomeServe takes pride in the contractors hired and it shows.