The 9 Most Important Call Center Technology Trends to Watch

by | Apr 2, 2019 | Call Center Pillar Related Articles

We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.