Typically, one of the first things Carla S. of Okmulgee, Oklahoma does in the mornings is hop into a hot shower. So, on one August day when the water was only getting lukewarm at best, she knew she had a problem. Sure enough, she ventured into her garage where her hot water heater was installed and noticed water leaking everywhere.
“The minute I saw the water in my garage, my heart sank into my stomach,” Carla recalled. “I knew that I couldn’t afford this type of emergency and started to pray for some sort of miracle.”
As someone who is on social security with no available savings, it’s no surprise that the situation sent Carla into a panic. It wouldn’t be feasible to live without hot water, and she didn’t have a backup plan or any sort of coverage on her water heater to help ease the financial burden. She did what many of us would do – vent about her situation on social media. And luckily for Carla, a longtime friend from high school, Lyle, came across her post. He is a decades-long employee at her utility company, Public Service Company of Oklahoma (PSO), a part of AEP, and he had a great idea on how he could help.
Through his job, he was aware of the work the HomeServe Cares Foundation has done for PSO customers, and he suggested Carla apply to see if she qualified for aid. The case was quickly approved, and before long, HomeServe reached out to begin the coordination of the repair. Air Assurance, a local and reliable member of HomeServe’s Contractor Network, was on site shortly afterward and began to assess what would be needed. The water heater needed to be replaced and brought up to code – a total savings for Carla of over $1,100 since HomeServe Cares picked up the bill.
“I’ve known Carla for a very long time and have seen her struggle both with her physical health and financially,” said Lyle, a Customer Services Account Representative at PSO. “I can’t explain how so very proud I am of AEP’s relationship with HomeServe and the community attentiveness demonstrated through actions like this.”
The HomeServe Cares Foundation works to assist eligible homeowners with free repairs when they are faced with a service emergency. HomeServe will arrange for emergency repairs at no cost to the homeowner through HomeServe’s network of local, licensed and qualified contractors.
“HomeServe came through for me in a way I never would have imagined,” Carla said. “You’ve taken so much weight off my shoulders by being willing to help me when I needed it most. There is no way I could have come up with the money to fix this on my own. I’m so thankful for the company and the HomeServe Cares program.”
To learn more about how your customers can benefit through the HomeServe Cares Foundation, contact us.